Terms and Conditions

Last Updated: August 5, 2016

Website and Content

Biyaheroes (B.I.A. Jiros Travel and Tours) owns the website and its content all meant for personal, non-commercial use.

We can change the terms and conditions at any time, with the date last revised posted on the page. Use of the website will mean agreeing to the latest terms and conditions, as well as our Privacy Policy.


  • Biyaheroes ensures that the reservations made in our system are valid once payment is confirmed.
  • Reservation fee (service charge) is separate from the base fares and is non-refundable.
  • Refunds, rebookings, and cancellations are to be handled by Biyaheroes and subject to the bus and/or boat's terms and charges, if any. Passengers also have to adhere to the other bus and/or boat protocols stated in their tickets.
  • Biyaheroes is limited only to booking advanced reservations. Bus and boat companies are responsible for any changes when it comes to schedules and its operations. We are not liable for any damages, injuries, and other unfortunate events that may happen to you or your belongings at any part of your trip as Biyaheroes is not a common carrier.
  • Passengers are required to arrive before the check-in time specified at the ticket. Present a valid ID and the transport code found in the confirmation voucher to the special Biyaheroes Lane for check-in or approach the ticketing officer to claim the actual ticket. Biyaheroes can no longer guarantee your seats or your departure if you arrive late.
  • Passengers who have settled payment via CREDIT/DEBIT CARD are STRICTLY REQUIRED to leave a copy of the CREDIT/DEBIT CARD HOLDER'S VALID ID and front copy of the CREDIT/DEBIT CARD used to Biyaheroes Support and the ticketing officer. NO REQUIREMENT equates to NO BOARDING. This security protocol is for your safety and security, and we are doing this to protect your transactions.
  • Your contact information will give us the fastest means to reach you should there be any changes with your schedule and reservations. Please make sure your provided contact details are updated, active, and accessible to you at all times as we will be sending notifications, news, and reminders with regards to your trip.
  • For whatever reason our booking confirmation fails to make it to your email or SMS inbox, you can contact us immediately at (02) 507-8575, 0917-535-1501 (You can also reach out via Viber, Telegram, Whatsapp, LINE, KakaoTalk or WeChat), and/or support@biyaheroes.com.


You agree to indemnify and hold Biyaheroes, its affiliates, its messaging providers, and its employees free and harmless from any claim or demand (including attorney’s fees) made by any third party due to, arising out of or in connection with your use of this website, messaging system, and their content, your connection to this website, tour breach of any of the provisions of this Terms of Use, or your violation of any right of any other user of Biyaheroes.


  • Biyaheroes may terminate or limit your access to our system without prior notice and without having any liability to you should any justifiable evidence, including but not limited to:
    1. breach or violation of these Terms and Conditions, Privacy Policy, or other incorporated agreements or guidelines,
    2. upon demand from any law enforcement or government agency,
    3. discontinuance or any material modification to this website, system, content or any part thereof,
    4. extended periods of inactivity, and
    5. engagement in illegal or fraudulent activities.


No failure by Biyaheroes to exercise or enforce any right or provision of these Terms and Conditions shall constitute a waiver of such right or provision, nor will any waiver be deemed a waiver of any other right or provision at that time or at any other time.

Governing Law

These Terms of Use and the relationship between the parties shall be governed by and construed in accordance with the laws of the Republic of the Philippines without reference to its conflicts of law provisions. Any and all claims, causes of action, or disputes relating or pursuant to, arising out of or in connection with these Terms and Conditions shall be brought before the appropriate courts of the Republic of the Philippines to the exclusion of all other courts and venues. You agree to submit to the personal jurisdiction of these courts and hereby waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts on any ground, including without limitation on the ground of inconvenient forum. However, nothing herein shall preclude Biyaheroes from seeking injunctive relief (or any other provisional remedy) from any court having jurisdiction over you or taking proceedings against you in any other court of competent jurisdiction.